DMCA & Copyright Policy

1. U.S. DMCA Process — Reporting Copyright Infringement

This Section 1 applies to copyright complaints made under the United States Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512. If you are a copyright owner (or an authorized agent of one) and you believe that content on the Platform infringes your U.S. copyright, you may submit a written notice ("Takedown Notice") to ZuKeepr's designated agent.

1.1 Required Information

To be effective under the DMCA, your Takedown Notice must include all of the following:

1. A physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner's behalf;
2. Identification of the copyrighted work claimed to have been infringed. If multiple works are involved, a representative list of the works may be provided;
3. Identification of the material that you claim is infringing and that you want removed, with enough detail for ZuKeepr to locate it on the Platform (for example, the URL of the specific page or a description of the listing, review, or other content);
4. Your contact information, including your full legal name, mailing address, telephone number, and email address;
5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

1.2 Where to Send a Takedown Notice

Send Takedown Notices to ZuKeepr's designated DMCA agent:

ZuKeepr Inc.

Attn: DMCA Agent

914 Graythorpe Place, Victoria, British Columbia, Canada

Email: support@zukeepr.com

Subject line: "DMCA Takedown Notice"

ZuKeepr is registered as a DMCA designated agent with the U.S. Copyright Office under registration number DMCA-1072705. A current copy of the registration is on file with the U.S. Copyright Office's Directory of Designated Agents.

2. False or Bad-Faith Notices

2.1 Under Section 512(f) of the DMCA, anyone who knowingly and materially misrepresents that material on the Platform is infringing may be liable for damages, including costs and attorneys' fees.

2.2 Do not submit a Takedown Notice unless you genuinely believe the content infringes your copyright. Notices targeting content that does not infringe, or filed for purposes of harassment, competitive interference, or suppression of legitimate speech, may result in legal liability for the submitter and account-level consequences under our Acceptable Use Policy.

3. ZuKeepr's Response (DMCA)

3.1 Upon receipt of a Takedown Notice that substantially complies with Section 1.1, ZuKeepr will:

• Promptly remove or disable access to the allegedly infringing material;
• Notify the user who posted the material that their content has been removed or disabled, including a copy of the Takedown Notice (with personally identifying information redacted where appropriate);
• Inform the user of their right to submit a Counter-Notification (described in Section 4).

3.2 If a Takedown Notice does not substantially comply with Section 1.1, ZuKeepr may request additional information from the submitter or decline to act on the notice. ZuKeepr is not obligated to remove content based on a non-compliant notice.

3.3 ZuKeepr is not a copyright tribunal. We make removal decisions in good faith based on the information provided to us; we do not adjudicate the underlying copyright dispute between the parties.

4. Counter-Notification (DMCA)

4.1 If your content has been removed or disabled by ZuKeepr in response to a DMCA Takedown Notice and you believe the removal was a mistake or misidentification, you may submit a Counter-Notification.

4.2 Required Information

To be effective under the DMCA, your Counter-Notification must include all of the following:

1. Your physical or electronic signature;
2. Identification of the material that was removed or disabled and the location at which it appeared on the Platform before being removed or disabled (for example, the URL);
3. A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;
4. Your full legal name, mailing address, telephone number, and email address;
5. A statement that you consent to the jurisdiction of the U.S. Federal District Court for the judicial district in which your address is located (or, if you are outside the U.S., for any judicial district in which ZuKeepr may be found), and that you will accept service of process from the person who submitted the original Takedown Notice or their agent.

4.3 Where to Send a Counter-Notification

Send Counter-Notifications to the same designated agent address as Takedown Notices (see Section 1.2), with the subject line: "DMCA Counter-Notification."

4.4 What Happens Next

Upon receipt of a valid Counter-Notification, ZuKeepr will:

• Provide a copy of the Counter-Notification to the party who submitted the original Takedown Notice;
• Inform that party that ZuKeepr may restore the removed material in ten (10) to fourteen (14) business days unless the party files a court action seeking to restrain the user from engaging in infringing activity related to the material;
• If no such court action is filed within that period, restore the material to the Platform at ZuKeepr's discretion.

ZuKeepr is not required to restore content that has been removed, and may decline to restore content even after the statutory waiting period if we determine, in our reasonable judgment, that doing so would violate this Policy, the Acceptable Use Policy, or applicable law.

5. Repeat Infringers

5.1 In accordance with the DMCA and consistent with industry practice, ZuKeepr terminates the accounts of users who are determined, in appropriate circumstances, to be repeat infringers.

5.2 Whether a user qualifies as a "repeat infringer" is determined by ZuKeepr in its reasonable judgment based on the facts, including but not limited to the number of valid Takedown Notices received about the user's content, the nature and severity of the infringement, whether the user successfully counter-notified, the user's overall account history, and any other relevant factors.

5.3 ZuKeepr may, at its sole discretion, terminate an account or take other appropriate action where the nature, scale, or pattern of infringement warrants it. Examples of factors that may lead to immediate termination include large-scale infringement, deliberate evasion of takedowns, or infringement combined with other violations of our Acceptable Use Policy.

5.4 Account termination under this Policy may include termination of all accounts associated with the user, including those operated under different email addresses or business names.

6. Trademark and Other Intellectual Property Complaints

6.1 This Policy addresses copyright infringement specifically. If you believe content on the Platform infringes your trademark, trade secret, right of publicity, or other intellectual property right, please contact support@zukeepr.com with the subject line "Intellectual Property Complaint" and describe:

• The right you claim is being infringed and its basis (for example, registered trademark number);
• The content on the Platform that you believe infringes that right, with enough detail to locate it;
• Your contact information and a statement of good-faith belief that the content is infringing.

6.2 ZuKeepr will review such complaints in good faith and may remove content that we determine, in our reasonable judgment, infringes a valid third-party right.

7. Canadian Copyright Complaints

7.1 Canadian copyright is governed by the Copyright Act (Canada). The Canadian regime differs from the U.S. DMCA process described above; in Canada, internet service providers and online platforms operate under a "notice and notice" framework rather than a "notice and takedown" framework.

7.2 If you believe content on the Platform infringes your Canadian copyright, you may send a complaint to ZuKeepr's designated copyright contact at support@zukeepr.com with the subject line "Canadian Copyright Complaint," including the same descriptive information set out in Section 1.1 (a copy of which is also useful for U.S. notices).

7.3 In response to a Canadian copyright complaint, ZuKeepr will, where the complaint substantially complies with the Copyright Act's notice requirements, forward the notice to the alleged infringer in accordance with the statutory notice-and-notice framework, and retain records as required by law. ZuKeepr may, at its discretion, also remove or disable access to the content under the Acceptable Use Policy or other applicable terms.

7.4 Canadian copyright complaints are not subject to the U.S. DMCA Counter-Notification process described in Section 4. Disputes about content under Canadian law are between the parties and Canadian courts.

8. Daycare Photos and Children's Images

8.1 As part of our Daycare Agreement, daycares are required to represent that they have all necessary rights and consents to upload photos, including any image depicting an identifiable child.

8.2 If you are the parent or legal guardian of a child whose image appears on the Platform without your consent, you may request removal by contacting support@zukeepr.com with the subject line "Image Removal Request" and providing:

• Identification of the image and where it appears on the Platform;
• A description of your relationship to the child and confirmation that you have not consented (or have withdrawn consent) to the image's display.

8.3 ZuKeepr will act promptly on such requests. This image-removal process is a privacy-driven workflow, not a copyright takedown, and is governed by our Privacy Policy and Children's Privacy Notice rather than the DMCA process. Removal of an image at the request of a parent or guardian is not counted as a copyright strike against the uploading user under Section 5. If the uploading user disputes the removal on privacy grounds (for example, claiming they had valid consent), they may raise the dispute through the standard support channel; ZuKeepr will resolve such disputes in good faith with priority on the child's privacy interest.

9. Forwarding Information to Affected Users

When ZuKeepr forwards a Takedown Notice, Counter-Notification, or Canadian copyright complaint to an affected user, we may include the submitter's name and contact information. By submitting a notice under this Policy, you authorize ZuKeepr to share your notice and its contents with the affected user and, where appropriate, with other relevant parties as part of investigating or responding to the notice.

10. Modifications

10.1 ZuKeepr may modify this Policy from time to time to reflect changes in the law, our practices, or our Platform. Material changes will be communicated via email or in-app notice at least thirty (30) days before they take effect.

10.2 The version of this Policy in effect at the time a notice is submitted governs ZuKeepr's response to that notice.

11. Contact

All copyright notices and questions about this Policy should be sent to:

ZuKeepr Inc.

Attn: DMCA Agent (or Canadian Copyright Contact, as applicable)

914 Graythorpe Place, Victoria, British Columbia, Canada

support@zukeepr.com

zukeepr.com

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