Terms of Service

1. Overview

These Terms of Service ("Terms") govern your access to and use of ZuKeepr, operated by ZuKeepr Inc. ("ZuKeepr," "we," "our," or "us"), a corporation registered in British Columbia, Canada, with its registered office at 914 Graythorpe Place, Victoria, BC.

ZuKeepr helps parents find and manage applications to licensed childcare providers through our platform, mobile applications, and related services (collectively, the "Platform"). ZuKeepr is not a childcare provider; the Platform is a technology service that facilitates connections and administrative workflows between parents and licensed daycares.

By creating an account or using the Platform, you agree to these Terms in full. If you do not agree, do not use the Platform. All amounts referenced in these Terms are in U.S. dollars (USD) unless otherwise stated.

These Terms are supplemented by additional documents that apply depending on how you use the Platform, including:

• Parent Agreement (for parents)
• Daycare Agreement (for licensed daycare providers)
• Privacy Policy and Children's Privacy Notice
• Cookie Policy
• Refund Policy
• Acceptable Use Policy
• Community Guidelines
• DMCA & Copyright Policy
• Data Processing Agreement (for daycares)
• Accessibility Statement
• Disclaimer

A complete index is available at zukeepr.com/policies. Core documents — these Terms, the Privacy Policy, the role-specific agreement (Parent or Daycare), and (for parents) the Children's Privacy Notice — are presented for affirmative acceptance during signup. The other documents are incorporated by reference and govern specific activities described in them.

Where these Terms conflict with a more specific agreement (such as the Parent Agreement or Daycare Agreement), the more specific agreement controls.

ZuKeepr is currently in beta. Features, pricing, and the scope of the Platform may change before general availability. The current beta status is disclosed visibly on the Platform.

2. Eligibility

2.1 To use the Platform, you must be at least nineteen (19) years of age (the age of majority in British Columbia) and legally capable of entering into a binding contract. By using the Platform, you represent that you meet these requirements.

2.2 Daycare providers must be licensed, registered, permitted, exempt, or otherwise authorized to operate childcare in the applicable jurisdiction, in accordance with the local childcare regulatory authority, and must complete ZuKeepr's administrative verification process before their profile becomes publicly visible. See the Daycare Agreement for details.

2.3 Parents who provide information about a child represent and warrant that they are the parent or legal guardian of that child and have all necessary legal authority to use the Platform on the child's behalf, including without any court order or custody arrangement that would restrict such use.

2.4 ZuKeepr is intended for use by adults. Children may not create accounts. Information about children is provided by their parents or legal guardians and is governed by our Children's Privacy Notice.

3. Account Registration and Security

3.1 You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at support@zukeepr.com if you suspect unauthorized access to your account.

3.2 You may not create accounts on behalf of others without their consent, create duplicate accounts, or create an account for the purpose of misrepresenting your identity or evading restrictions, fees, or bans.

3.3 ZuKeepr is not liable for any loss resulting from unauthorized use of your account where you failed to maintain reasonable security of your credentials.

3.4 Affirmative Acceptance. During signup, you are required to affirmatively accept these Terms, the Privacy Policy, your role-specific agreement (Parent Agreement or Daycare Agreement), and (for parents) the Children's Privacy Notice through clickable acceptance mechanisms. ZuKeepr records the document name, version, timestamp, IP address, user-agent, the user identifier, the role, the exact checkbox text presented, and the route or interface where consent was captured. These records form the consent audit trail and may be used as evidence in disputes or regulatory inquiries.

4. Platform Role — Marketplace, Not a Childcare Provider

4.1 ZuKeepr is a technology platform that facilitates connections between parents seeking childcare and licensed daycare providers. ZuKeepr is not a party to the childcare agreement between a parent and a daycare and is not itself a childcare provider, employer of daycare staff, or operator of any childcare facility.

4.2 ZuKeepr's verification of a daycare's licensing status is administrative only. This consists of confirming that the daycare has provided a license number at signup and has uploaded a license document that appears current and valid at the time of review. ZuKeepr does not conduct in-person facility inspections, staff background checks, ongoing regulatory monitoring, audits of daycare operations, or verification with the issuing regulatory authority. Administrative verification is not an endorsement of any daycare.

4.3 Parents are responsible for their own due diligence before enrolling a child. This includes, at minimum: verifying licensing directly with the applicable regulatory authority, visiting the facility, reviewing the daycare's policies, speaking with staff, and asking the daycare any questions that matter to their family. ZuKeepr strongly encourages parents to confirm a daycare's current licensing status with the regulator of record before any enrollment decision.

4.4 ZuKeepr does not provide medical, legal, financial, tax, educational, psychological, or other professional advice. See the Disclaimer.

5. Payments, Fees, and Recurring Payment Authorization

5.1 Payment Processing

Payments on the Platform are processed by Stripe, Inc. By making or receiving a payment through the Platform, you agree to Stripe's applicable terms, including the Stripe Consumer Terms and (for daycares) the Stripe Connected Account Agreement.

5.2 Platform Fees

ZuKeepr collects the following platform fees, all in USD:

• Administrative fee: A one-time, non-refundable fee of USD $10.00 charged to a parent only when a daycare accepts the parent's application and the parent accepts the offer of enrollment;
• Per-invoice platform fee: USD $3.00 added to each tuition invoice processed through the Platform, non-refundable;
• Parent Premium subscription: USD $2.99 per month, optional;
• Daycare Premium subscription: USD $11.99 per month, with a free first month for first-time subscribers;
• Promoted listings (daycares): USD $29.00 per month for a single city or USD $69.00 per month for up to three cities, subject to limited per-city slot availability.

5.3 Daycare-Set Fees

Registration fees, tuition, deposits, and other program-related charges are set by the individual daycare and flow directly to the daycare via Stripe Connect, less any Stripe processing fees applicable to the daycare's account. ZuKeepr does not hold these funds beyond the transfer window and does not set tuition rates.

5.4 Recurring Payment Authorization (ACH and Cards)

Where you authorize a recurring payment through the Platform (for example, a Premium subscription, an ongoing promoted listing, or recurring tuition processed through Stripe Connect on behalf of a daycare), you understand and agree that:

• Your payment method will be charged at the agreed cadence (typically monthly) until you cancel or the underlying service ends;
• You authorize ZuKeepr and Stripe to initiate debit or charge transactions against the payment method on file (including ACH, debit card, or credit card transactions) for the amounts disclosed at the time of authorization, plus any applicable taxes;
• You may revoke this authorization at any time by canceling the relevant subscription, promoted listing, or enrollment through your account dashboard, or by contacting support@zukeepr.com. Revocation takes effect after a reasonable processing period and does not apply retroactively to authorized transactions that have already been initiated;
• Failed payments may be retried in accordance with Stripe's standard retry schedule. Repeated failed payments may result in suspension of access to paid features or termination of the underlying service;
• Where ACH or pre-authorized debit is used, your authorization is governed in addition by the rules and timing of the applicable payment network (e.g., NACHA in the United States) and your financial institution. Nothing in these Terms limits your statutory rights to dispute or recall an ACH debit under those rules.

At the time of authorization for any recurring charge, you will be presented with the amount, the cadence, and a checkbox-based confirmation. The version of these Terms and the Refund Policy in effect at the time of authorization governs the authorized transaction.

5.5 Off-Platform Payment Prohibition

Tuition and recurring childcare-related charges for matches made through ZuKeepr must be processed through the Platform. This restriction applies to both parties:

• Daycares are prohibited from soliciting, accepting, or arranging off-Platform tuition or recurring care fees from ZuKeepr-matched families, as set out in the Daycare Agreement;
• Parents are prohibited from using the Platform to identify or match with a daycare and then arranging tuition or recurring care fees outside the Platform in a manner that evades ZuKeepr's per-invoice platform fee.

This restriction does not apply to one-time, non-recurring goods or services that are not regular tuition or recurring care fees (such as field trip costs, optional add-ons, or merchandise), provided the daycare and family transact transparently.

6. Refunds and Disputes

6.1 Detailed terms applicable to refunds, chargebacks, and payment disputes are set out in the Refund Policy, available at zukeepr.com/refund-policy. The Refund Policy is incorporated into and forms part of these Terms.

6.2 In summary:

• ZuKeepr's platform fees ($10 admin fee, $3 per-invoice fee) are non-refundable except where required by law or in the case of a bona fide error;
• Subscription fees are non-refundable for the current paid billing period; you may cancel to prevent future billing;
• Tuition refunds are governed by each daycare's own refund policy, which the daycare is required to publish on the Platform;
• Bona fide errors will be refunded to the original payment method within five (5) to ten (10) business days following approval.

6.3 If you have a payment concern, please contact ZuKeepr at support@zukeepr.com before initiating a chargeback or payment dispute. This is a contractual obligation between you and ZuKeepr; nothing in these Terms or the Refund Policy waives or limits your statutory rights with your card issuer, bank, or under applicable consumer protection, NACHA, or card-network rules. See the Refund Policy for details.

7. User Conduct

7.1 Your conduct on the Platform is governed in detail by our Acceptable Use Policy and Community Guidelines, both of which are incorporated into these Terms. In summary, you agree NOT to:

• Provide false, misleading, or fraudulent information in your profile, applications, listings, reviews, or messages;
• Attempt to circumvent the Platform to conduct ZuKeepr-matched childcare transactions outside of ZuKeepr;
• Use the Platform for any unlawful purpose;
• Scrape, copy, automate, or redistribute Platform content without written permission;
• Interfere with or disrupt Platform infrastructure;
• Harass, threaten, or harm other users, daycare staff, or children;
• Post sexual or adult content, or content that sexualizes, exploits, or harms minors;
• Manipulate reviews or ratings, or offer or accept payment in exchange for reviews.

7.2 Violations may result in content removal, warnings, account suspension, permanent termination, and reporting to law enforcement, licensing authorities, child protection authorities, or other regulators where appropriate. See the Acceptable Use Policy and Community Guidelines for the full enforcement framework.

8. Intellectual Property

8.1 All content, trademarks, software, designs, and technology comprising the Platform are owned by ZuKeepr Inc. or its licensors. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

8.2 Daycares retain full ownership of photos, videos, and content they upload to the Platform. By uploading, daycares grant ZuKeepr a limited, non-exclusive, royalty-free license to display that content on the Platform for the purpose of operating the marketplace. ZuKeepr does not use daycare-uploaded content for marketing or promotional purposes outside the Platform without the daycare's prior written consent. See the Daycare Agreement for details.

8.3 By submitting public-facing user-generated content to the Platform — including reviews, ratings, and testimonials posted to a daycare's listing — you grant ZuKeepr a non-exclusive, worldwide, royalty-free license to display, distribute, and use that content in connection with the operation of the Platform and the reasonable promotion of the Platform (for example, quoting reviews in Platform-marketing materials). This license does not extend to your private messages, account information, or other non-public content, which ZuKeepr uses only as necessary to operate the Platform, ensure safety, comply with law, and as otherwise described in our Privacy Policy.

8.4 Copyright infringement complaints are handled in accordance with our DMCA & Copyright Policy.

9. Privacy, Data Protection, and Communications

9.1 ZuKeepr's handling of personal information is described in our Privacy Policy and, with respect to children's information, in our Children's Privacy Notice. Use of cookies and similar technologies is described in our Cookie Policy.

9.2 For information shared between ZuKeepr and a Daycare about a parent and their child through the Platform, ZuKeepr and the Daycare act as joint controllers (under PIPEDA and equivalent Canadian privacy law) or as independent businesses with separate but coordinated obligations (under applicable U.S. state privacy law). The respective responsibilities of each party are described in the Data Processing Agreement that forms part of the Daycare Agreement.

9.3 Communications Retention and Review. Messages between parents and daycares exchanged through the Platform's messaging tools are retained for up to thirteen (13) months from the date of the message and are then automatically deleted from active systems. Notwithstanding this default retention, ZuKeepr may retain specific messages beyond thirteen (13) months where retention is necessary for: (a) child safety, (b) fraud prevention or investigation, (c) payment, refund, or dispute investigations, (d) legal holds, including pending or anticipated litigation, (e) regulator or law enforcement requests, or (f) any other legal obligation. Messages may be reviewed by ZuKeepr only for these purposes and for routine safety, compliance, and product-integrity purposes consistent with our Privacy Policy.

10. Disclaimer of Warranties

10.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW. THIS INCLUDES, BUT IS NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF INFORMATION.

10.2 We do not warrant that the Platform will be uninterrupted, error-free, or that daycare listings, reviews, or other content will be accurate, complete, or current.

10.3 ZuKeepr does not warrant or guarantee the quality, safety, suitability, or licensing accuracy of any daycare listed on the Platform. See the Disclaimer for further detail.

11. Limitation of Liability

11.1 To the fullest extent permitted by law, ZuKeepr and its officers, directors, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to childcare outcomes, losses arising from daycare decisions or actions, payment disputes between parents and daycares, or losses arising from Platform unavailability.

11.2 ZuKeepr's aggregate liability is capped, by claim type, as follows. The applicable cap is the cap for the claim category most directly applicable to the dispute, except where a higher cap would otherwise apply under another category. Caps are exclusive of any amounts owed under any indemnification provided to ZuKeepr.

• Ordinary Platform claims (general operational, contractual, or service claims): the greater of (a) CAD $250 for parents or CAD $1,000 for daycares, or (b) the total fees the claimant paid to ZuKeepr in the twelve (12) months preceding the event giving rise to the claim;
• Privacy, security, and data-protection claims: the greater of (a) CAD $5,000, or (b) the total fees the claimant paid to ZuKeepr in the twelve (12) months preceding the event;
• Payment-handling claims (relating to ZuKeepr's role in initiating, processing, or recording payments via Stripe): the greater of (a) the disputed transaction amount, or (b) CAD $1,000;
• Child safety-adjacent claims: liability is governed by, and limited to, the maximum extent permitted under applicable law for marketplace platforms that are not themselves the providers of the care in question.

11.3 IN NO EVENT SHALL ZUKEEPR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EXCEPT WHERE LIABILITY FOR SUCH DAMAGES CANNOT BE LIMITED UNDER APPLICABLE LAW.

11.4 Nothing in this Section limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence, wilful misconduct, or any non-excludable consumer rights under the British Columbia Business Practices and Consumer Protection Act, applicable U.S. state consumer protection law, or equivalent statutes in the user's jurisdiction of residence.

12. Termination

12.1 You may close your account at any time through your account dashboard or by contacting support@zukeepr.com.

12.2 ZuKeepr may suspend or terminate your account for material breach of these Terms or any incorporated agreement, fraudulent activity, harm to other users, or as otherwise permitted by the Acceptable Use Policy. Where practical and not prejudicial, ZuKeepr will provide notice and an opportunity to cure non-material breaches.

12.3 On termination, your right to access the Platform ceases immediately. Sections 5 (Payments and Fees), 6 (Refunds and Disputes), 9 (Privacy and Communications), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 14 (Governing Law), and any other provisions that by their nature should survive, will survive termination.

13. Beta Status

13.1 ZuKeepr is currently in beta. Features, pricing, scope, and the geographic availability of the Platform may change before general availability. The current beta status is disclosed visibly on the Platform through a banner or notice. The beta designation will be removed once ZuKeepr considers the Platform to have reached general availability for its launch markets.

13.2 By using the Platform during the beta period, you accept that features may behave unexpectedly, that some features may be designated as beta or early access with reduced expectations of stability, and that ZuKeepr may modify, suspend, or discontinue features at any time. See the Disclaimer for further detail.

14. Governing Law and Dispute Resolution

14.1 These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

14.2 The parties agree to attempt in good faith to resolve any dispute informally by contacting support@zukeepr.com before initiating formal proceedings.

14.3 Subject to Section 14.4, any dispute that cannot be resolved informally shall be brought exclusively in the courts located in Victoria, British Columbia, and both parties consent to the personal jurisdiction of those courts.

14.4 Local Consumer Rights Carveout. Notwithstanding Section 14.3, if you are a consumer who resides in a jurisdiction outside of British Columbia (including, without limitation, the State of Texas or any other U.S. state), you may have the right under your local consumer protection law to bring a claim against ZuKeepr in the courts of your jurisdiction of residence. Nothing in these Terms is intended to waive or restrict such non-waivable rights, including non-waivable rights under the Texas Deceptive Trade Practices-Consumer Protection Act and equivalent U.S. state laws.

14.5 Nothing in this Section limits your right to bring a complaint before a consumer protection authority or to seek remedies that cannot be waived under applicable law.

15. Changes to These Terms

15.1 We may update these Terms from time to time. Material changes will be communicated to registered users by email or in-app notice at least thirty (30) days before they take effect, except where an immediate change is required for legal, safety, or security reasons.

15.2 Your continued use of the Platform after the effective date of an updated version of these Terms constitutes acceptance of the updated terms. If you do not agree to an update, you may close your account before the effective date.

15.3 The version of these Terms in effect at the time you accept them governs your use of the Platform until a new version takes effect with respect to you. Prior versions of these Terms are retained and may be made available on request.

16. General Provisions

16.1 Entire Agreement. These Terms, together with the documents incorporated by reference in Section 1, constitute the entire agreement between you and ZuKeepr regarding your use of the Platform and supersede any prior agreements or understandings.

16.2 Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force and effect.

16.3 No Waiver. ZuKeepr's failure to enforce any provision is not a waiver of its right to do so later.

16.4 Assignment. You may not assign your rights under these Terms without our prior written consent. ZuKeepr may assign these Terms in connection with a merger, acquisition, or sale of assets.

17. Contact

Questions about these Terms can be sent to:

ZuKeepr Inc.

914 Graythorpe Place, Victoria, British Columbia, Canada

support@zukeepr.com

zukeepr.com